In-Tuition Networks are email experts who provide a range of Zimbra related services to IT Resellers and ISP's including White Label Zimbra Hosting, Zimbra Server Installation Services and Zimbra Migration Service.
All maintenance announcements and service related notifications will be published here. Please use the subscribe option, RSS feed or follow us on Twitter to keep up to date.
17:06 - UPDATE: Connectivity is restored. At this stage it looks like a port issue on one of our firewalls - we have forced a failover which has restored the connectivity and we are investigating further as to the cause. Please accept our apologies for the short delay in service.
16:55 GMT
We're investigating a connectivity problem which has just manifested itself - will report here as soon as we know more
On Sunday 24th January 2010 starting at 11am GMT we will be transferring some of our Zimbra volumes to a faster SAN. The transfer requires that we shutdown the Zimbra service for a short time.
Maintenance Start: 11:00 (GMT) 24th January 2010
Maintenance End: 11:30 (GMT) 24th January 2010
Once we commence the data transfer, all incoming email will be queued, access to the Zimbra servers will be restricted and Zimbra customers will not be able to access their mailboxes.
We will be conducting maintenance on the Reseller Centre between 6 and 9pm tonight during which time it will not be possible for you to login or create new domains. Zimbra Administrator and services will be unaffected. If you urgently need to add any new domains between this time, please email the details to support and we will do it for you.
The maintenance is to add some minor new functionality to the Reseller Centre - mostly behind the scenes items which involve schema changes - hence the downtime. Apologies for any inconvenience.
On Sunday 29th November 2009 starting at 11am GMT we will be performing an upgrade of our Zimbra platform from 5.0.16 to 5.0.20. We expect the Zimbra upgrade to take approximately 3 hours, although the window is scheduled for 4 hours.
Maintenance Start: 11:00 (GMT) 29th November 2009Maintenance End: 15:00 (GMT) 29th November 2009Once we commence the Zimbra upgrade all incoming email will be queued, access to the Zimbra servers will be restricted and Zimbra customers will not be able to access their mailboxes.Please read the following Zimbra release notes for information about Zimbra 5.0.20: http://files.zimbra.com/website/docs/archives/5.0/Zimbra%20NE%20Release%20Notes%205.0.20r2.pdfWe advise that you upgrade all users to the latest version of ZCO after the servers have been upgraded to 5.0.20 as there have been a number of bug fixes related to ZCO. We recommend that you conduct testing of ZCO as part of your roll out planning.Please monitor http://twitter.com/itnet_noc or http://status.in-tuition.net/notification-of-scheduled-maintenance for further details.
UPDATE: 14:00 - Completed Successfully.
On Sunday the 15th November 2009 starting at 11am GMT we will be re-organising some server and SAN equipment and subsequently performing an upgrade of our Zimbra platform from 5.0.16 to 5.0.19. We expect the equipment re-organisation to take approximately 4 hours during which there should be no downtime although at times we will be at risk due to degraded redundancy. Zimbra will be upgraded once we have completed the server changes. We expect the Zimbra upgrade to take no more than 3 hours.
Maintenance Start: 11:00 (GMT) 15th November 2009Maintenance End: 18:00 (GMT) 15th November 2009Once we commence the Zimbra upgrade at approximately 15:00 all incoming email will be queued, access to the Zimbra servers will be restricted and Zimbra customers will not be able to access their mailboxes.We will post updates to http://status.in-tuition.net during the maintenance window.Please read the following Zimbra release notes for information about Zimbra 5.0.19: http://files.zimbra.com/website/docs/archives/5.0/Zimbra_NE_Release_Notes_5.0.19.pdf
UPDATE: The equipment re-organisation took longer than expected and has meant we no longer have time to complete the Zimbra upgrade during this maintenance window. The upgrade has been cancelled and we'll be enabling access to Zimbra shortly. The Zimbra upgrade will be rescheduled for another time.
11:40 BST - We have been experiencing problems with our SMTP cluster in the last few minutes - we have fixed the problem on one of the cluster servers and service is now restored, albeit in a degraded state as there is now no resilience. We will investigate further with the other cluster members before adding them back into service. Service interuption was no more than 10 minutes.
We've added some new mail servers into our SMTP cluster to increase capacity. This has required us to change the IP address of the SMTP cluster. We'll be updating our DNS later on this evening to switch everyone over automatically to the new cluster.
Any resellers that have created custom DNS entries pointing directly at the old IP address (217.154.106.23) will need to update these to point to the new (217.154.106.151) address. We'll be monitoring the users of the old cluster IP address for several days to ensure it is unused before retiring.
Thursday, 2 July. Zimbra have advised a critical configuration change which we will be performing tonight at 22:00 BST. This change has been recommended to all Zimbra Collaboration Suite users, not just In-Tuition.
We are scheduling an emergency maintenance window of 1 hour but expect there to be no more than 10 minutes of downtime at the most. During this time, it will not be possible to access Zimbra and all incoming emails will be queued.
We apologise for any inconvenience this might cause.
The SAN upgrade was completed by 01:30 BST - more quickly than expected and as of 02:30 all servers and services are fully online. Once again, please accept our apologies for the unscheduled maintenance window and trouble this causes.
